Return&Refund Policy
If you are not satisfied with our products or you receive the damaged item , please contact us let me know by email.
The following information is required and format is as followed:.
Order number:
Tracking number(Optional) :
Product Name :
Customer requirement:
And please send the email to: service@sgjoygm.com
Our customer service will reply you within 24 hours. So please do not worry and wait patiently.
But please read our return policy carefully before you contact us.
Cancellation:
If the goods are not shipped, a full refund can be made. Refunds are not supported after the goods are sent. The website will process the order within 48 hours after the customer requests to cancel the order. After agreeing to cancel the order, the customer will receive a refund within one day
Return & Exchange:
- Conditions of return
(1) Return period: All returns/exchanges must be returned within 10 days from the day you have received your order.
(2) Applicable circumstances for return and exchange:
Merchandise eligible for return or exchange must be:
– New, unused and in original condition;
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by a proof of purchase (order confirmation email or number). - Defective Item Returnand Exchange
If you receive the damaged product, please contact our customer service and state the situation.
Before you contact our customer service, please make sure that the defective product is not caused purposely by your side.Or we have the right to refuse your return and exchange request.
Once we confirm the situation, we will offer the pre-paid label and help you get the product back.You do not need to bear the return shipping fee on the defective product.We accept to help you exchange the defective item if you receive the damaged product. If you do not want to exchange, we will make the refund of your order for you. Please notice that the re-ship or refund will be processed when we get your returned package.
- The return process
How to return the package?
Step 1: You must first contact us providing us with the order number and reason for the return/exchange with our contact form. we will process the return application within 24 hours and reply to the processing result.(If you contact us on weekend/Naitonal Holidays, our reply will be delayed.)
Step 2: After the customer receives the response of the processing result, send it back and tell us the tracking number
Step 3 (if exchange): After receives return goods, we will re-ship and update the tracking number
Where is our return address?
Please contact us customer service to get the specific return address. We have different warehouses. The return address will be offered according to the product’s category.
- Shipping fee for return
Customers are responsible for returning the item(s) at their own expense if the product does not have the quality problem. We do not provide a pre-paid return label to return your package and we do not bear this return shipping fee. Please make sure to ship your package with a tracking number, signed delivery and/or insurance, as MaxGrowLight are not held responsible for any lost returns.
If you receive the damaged product, we will bear the return shipping fee and offer the pre-paid shipping label.
Refund
Applicable circumstances for full refund:
1) New, unused and in original condition
2) Inclusive of all original hangtags, packaging, and components
- Refund process:
(1) After the website receives the returned product, it will take 3 days to process it. If there is no problem with the returned product, the refund will be received within 3 days
(2) What to do if the refund is not received:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here
After-sales contact information
Email: service@sgjoygm.com
Note: To explain any return application, please contact the official email attached first. Any return or exchange without prior application will not be accepted.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do no
t understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact details are below and we will respond to your query as soon as possible.
Singapore Address: 50 GAMBAS CRESCENT #09-20 PROXIMA@GAMBAS SINGAPORE(757022)
Email: service@sgjoygm.com